CRPaste
Support / 支持页面
English: Welcome to CRPaste support. CRPaste is available on iPhone, iPad-compatible input scenarios through the keyboard extension, and macOS. If you need help with app usage, favorites, sync, OCR, QR tools, keyboard behavior, or subscriptions, you can contact us using the information below.
中文：欢迎来到 CRPaste 支持页面。CRPaste 提供 iPhone、键盘扩展输入场景以及 macOS 版本。如果你在使用、收藏、同步、OCR、二维码、键盘扩展或订阅相关功能时遇到问题，可以通过以下方式联系我们。
Contact / 联系方式
Email / 邮箱：shengyejuan@icloud.com
Platforms / 支持平台
iOS / iPhone, Keyboard Extension, macOS
What We Can Help With / 可支持的问题类型
- General app usage / App 基础使用问题
- Clipboard reading and history issues / 剪贴板读取与历史记录问题
- Favorites, folders, and synced favorites issues / 收藏、收藏夹与同步收藏问题
- OCR and QR-related issues / OCR 与二维码相关问题
- iOS keyboard extension issues / iOS 键盘扩展相关问题
- Subscription, restore purchase, and Pro feature issues / 订阅、恢复购买与 Pro 功能相关问题
- Bug reports and feature suggestions / Bug 反馈与功能建议
When Contacting Support / 联系支持时建议提供
- App version / App 版本号
- Device model / 设备型号
- System version / 系统版本
- Steps to reproduce / 问题复现步骤
- Screenshots or screen recordings if available / 如可提供，附上截图或录屏
Common Notes / 常见说明
English: Some CRPaste features are affected by Apple system behavior, especially pasteboard access, keyboard extensions, permissions, and iCloud availability. In some cases, the system may show an “Allow Paste” prompt or require manual setup in Settings.
中文：CRPaste 的部分能力会受 Apple 系统机制影响，尤其是剪贴板访问、键盘扩展、权限授权与 iCloud 可用性。在某些情况下，系统可能弹出“允许粘贴”提示，或需要你在设置中手动完成配置。
iOS / iPhone
- The app reads clipboard content only when triggered by app actions or supported foreground flows / App 仅会在你触发相关操作或支持的前台流程中读取剪贴板
- Keyboard extension behavior depends on system keyboard settings and Full Access / 键盘扩展能力依赖系统键盘设置与“完全访问”授权
- Photos and Camera features require corresponding permissions / 相册与相机功能需要相应权限
macOS
- Clipboard-related utilities may be affected by system privacy permissions and pasteboard behavior / 剪贴板相关能力可能受系统隐私权限与粘贴板行为影响
- OCR and QR workflows may depend on image availability and local system capabilities / OCR 与二维码流程可能依赖图片内容与本地系统能力
Sync and Subscription Notes / 同步与订阅说明
- iCloud favorites sync requires a valid iCloud sign-in and available network connectivity / iCloud 收藏同步需要已登录 iCloud 且网络可用
- Restore Purchases should be performed with the same Apple ID used for the original purchase / 恢复购买需使用原购买所对应的 Apple ID
- Pro availability may depend on StoreKit entitlement status refresh / Pro 状态可能依赖 StoreKit 权益状态刷新
Troubleshooting Checklist / 故障排查建议
- Force quit and reopen CRPaste / 彻底退出并重新打开 CRPaste
- Confirm the relevant permissions in system settings / 确认系统设置中的相关权限是否已开启
- Check iCloud sign-in and network connection if sync is involved / 如果涉及同步，检查 iCloud 登录状态与网络连接
- Retry the action once after reopening the app / 重开 App 后再尝试一次相关操作
- Email support with device and app details if the issue persists / 若仍有问题，请携带设备与版本信息联系支持
Response Time / 响应说明
English: We will do our best to respond within a reasonable time.
中文：我们会尽力在合理时间内回复你的问题。
CRPaste Support Page